Consider these statistics when asking yourself if your organization needs Retail Skill Development. Research has shown that 48% of consumers say that any loyalty is felt with their first purchase or beginning of service. 40% say loyalty is when a company goes that extra mile when resolving an issue. 10% say their loyalty is formed way before a transaction is made. Only 68% of retail store associates take part in retail skill development and in most cases this lasts only 2.5 hours! Retail skill development programs can quickly effect loyalty, sales, service and profits.

“Our DNA is as a consumer company – for that individual customer who’s voting thumbs up or thumbs down. That’s who we think about. And we think that our job is to take responsibility for the complete user experience. And if it’s not up to par, it’s our fault, plain and simply.” – Steve Jobs, Apple

How Our Retail Skill Development Programs Work

Your needs assessment determines your learning and business outcomes.

You get a tailored program specific to your store managers and store associates.

Your team practices all the behaviors required to achieve the results.

Store managers and sales associates expect practical, engaging and relevant exercises that apply directly to their store.


Retail Skill Development Programs help your sales associates:

Improve satisfaction and performance

Improve their sales and service skills

Implement customer experience consistently

Change their attitudes & behaviours to boost team morale

Create a store culture that drives performance

Retail Skill Development Programs Success Stories

We’ve worked with hundreds of companies in North America and around the world.

Stores who invest in sales associate engagement and learning have healthy sales and profit growth with substantially higher asset and labor productivity. Employees who receive higher pay, fuller training, better benefits, and more convenient schedules than their counterparts produce dramatically different results.

How long do Retail Skill Development Programs last?

As little as 1 hour to multiple days. Learn2 designs all training programs to be modular so most can fit your timeframe or expand with additional learning and application.

How many can participate in Retail Skill Development Programs at a time?

We’ve run Retail Training Programs for 250 store managers and head office staff for Reitmans to set and exceed annual goals. We’ve facilitated 800 store associates at the Source. Our Retail Training programs expand by adding additional coaches which allows you to add more participants. All participants engage and can participate and receive the same learning at the same time.

What kind of space do we need for Retail Skill Development Programs?

We tailor to the available space and location. Sometimes bigger rooms are better to allow for more practice. Avoid boardrooms– as the table dominates the room and allows very little interaction and flexibility.

Can Retail Skill Development Programs accommodate those with disabilities?

Yes, and accommodation is easily identified as Learn2 training programs achieve results with the Special Olympians, the Deaf Blind Coalition and Paraplegic Association.

How much do Retail Skill Development Programs cost?

Prices vary, based on the length and number of participants. Many clients are shy about sharing their budget, but we will work within your budget to provide you with a program that will meet your needs. A smaller budget may mean there are fewer bells and whistles, but you can still get a big bang for your buck!

Find Out More About Retail Skill Development Programs

Contact Us or call us Toll-free on 1-877-453-2762 x 251 to hear about our full range of Retail Skill Development Programs. You can also Book a Call below or use Live Chat.

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Retail Skill Development Programs

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